Question 1

How long will my order take to ship?

Accepted Answer

Orders will be processed and shipped within 2-3 business days. Please note that Standard Shipping will be delivered in 3-5 business days and Express Shipping will be delivered in 2 business days. You will receive a tracking number once your order has shipped.

Question 2

My package was not delivered due to an incorrect address.

Accepted Answer

We are not responsible for addresses that are incorrect or undeliverable. Please be sure to double check the shipping address before submitting your order. In addition, we are unable to process refunds for shipping charges. 
 
While we will do everything we can to ensure your package arrives on time, it becomes the responsibility of USPS once it leaves our hands. If there are any issues, please contact USPS directly to file a claim.

Question 3

Am I able to receive a refund for my order?

Accepted Answer

Please click here to review our refund policy.

Question 4

Which payment methods are accepted?

Accepted Answer

We accept Paypal, Visa, Discover, Mastercard, and American Express.

Question 5

I noticed there was a coupon code that I forgot to use. Can I add it after my order has been placed?

Accepted Answer

Unfortunately, price adjustments cannot be made once your order has been placed. This includes adding discount codes or promotions that may take place after your order has been placed.

Question 6

My order is incorrect. What should I do?

Accepted Answer

Oopsie! We are happy to resolve this issue ASAP! Please email us at mybbeautycosmetics@gmail.com within 48 hours of receiving your order. Be sure to include your order #, picture and description of the incorrect item. Please add "INCORRECT ORDER" in the subject so that we can get back to you ASAP with further instructions.

Question 7

I sent a direct message on Instagram regarding my order but haven't received a response.

Accepted Answer

Thank you for following us on Instagram and for your direct message! In order to receive assistance with your order, please send an email to mybbeautycosmetics@gmail.com.

Question 8

My beauty bundle did not come with the styles/colors that I ordered.

Accepted Answer

Please note that you must mix and match colors/styles for the beauty bundles. If you select more than one of any color/style, then the duplicated color/style will be replaced for you at random.

Question 9

I didn't see my question answered here.

Accepted Answer

Didn't see the answer to your question? Please contact us at mybbeautycosmetics@gmail.com and we will get back to you as soon as possible!

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Frequently asked questions